Terms and Conditions

Welcome to Darwin Transfers. By booking or using our services, you agree to the following Terms and Conditions. Please read them carefully before making a reservation.

1. Acceptance of Terms

By accessing our website or booking transportation services with Darwin Transfers, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

2. Booking and Reservations

  • All bookings must be made through our website, phone, or approved booking channels.
  • Customers must provide accurate pickup and drop-off details when making a reservation.
  • Booking confirmations will be sent via email or SMS once the reservation is successfully processed.
  • Darwin Transfers reserves the right to refuse or cancel bookings if incorrect information is provided.

3. Payment Terms

  • Payment may be required at the time of booking or upon completion of the service.
  • We accept approved payment methods including credit/debit cards and other supported payment gateways.
  • All prices are displayed in Australian Dollars (AUD) unless otherwise specified.
  • Any additional services or waiting time may result in extra charges.

4. Cancellation and Refund Policy

  • Cancellations made within the allowed cancellation period may be eligible for a full or partial refund.
  • Late cancellations or no-shows may incur cancellation charges.
  • Refunds, if applicable, will be processed using the original payment method.
  • Darwin Transfers reserves the right to cancel bookings due to unforeseen circumstances or operational issues.

5. Passenger Responsibilities

  • Passengers must arrive at the pickup location at the scheduled time.
  • Passengers are responsible for ensuring all personal belongings are collected before leaving the vehicle.
  • Any damage caused to the vehicle by passengers may result in additional charges.
  • Passengers must behave respectfully towards drivers and other passengers.

6. Waiting Time

  • Airport pickups may include a complimentary waiting period.
  • Additional waiting time beyond the complimentary period may incur extra charges.
  • Drivers will make reasonable efforts to contact passengers if delays occur.

7. Service Availability

Darwin Transfers strives to provide reliable and punctual services. However, delays may occur due to traffic, weather conditions, or circumstances beyond our control.

8. Limitation of Liability

  • Darwin Transfers will not be held liable for delays caused by traffic conditions, accidents, weather, or unforeseen events.
  • We are not responsible for lost, damaged, or stolen personal belongings.
  • Our liability is limited to the value of the booked transportation service.

9. Safety and Conduct

  • Passengers must comply with all safety instructions provided by the driver.
  • Seat belts must be worn at all times where required by law.
  • Darwin Transfers reserves the right to refuse service to passengers who are intoxicated, abusive, or behaving dangerously.

10. Website Use

All content on this website, including text, images, and branding, is the property of Darwin Transfers and may not be reproduced without permission.

11. Changes to Terms

Darwin Transfers reserves the right to modify or update these Terms and Conditions at any time. Updated terms will be posted on this page.

12. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Darwin Transfers
Email: info@darwintransfers.com
Phone: +61 439 104 395